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haniable
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mobile data

hi 

i slipped my sim into a new phone and now the mobile data doesn't work.. does  this need to be activated.. ta

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Emma_C
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Re: mobile data

Hi Haniable, 

Really sorry that mobile data isn't working since changing your SIM, this ins't good. 

It shouldn't need to be activated but you might need to update your APN settings to get this sorted 

Can I ask what handset you're using. 

Is it one we have here

If so then click on it and follow the instructions to get data set up. 

If it isn't one we have then let us know and we'll do we else we can to support you. 

Also please ensure that mobile data is still active on the handset within the settings. 

Thanks. 

Emma_C - Forum Team
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