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mobile account login

Username green tick

password green tick

captcha green tick

login pressed, back to start.

Do i need to reset security question, this was the solution elsewhere on the forums, how do i achieve this?

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Re: mobile account login

Hi xs110023,

 

Thank you for posting on the community forums, welcome!

 

Can you confirm if you are stuck on the same page after logging in? Or whether you are stuck with a blank security question and unable to answer?

 

If any error codes or messages are present through this journey, please let me know 🙂

 

Many thanks,

 

Beth

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Re: mobile account login

Hi Beth, yes stuck on the same page with username password captcha, all with green ticks. I mention the security question as I went through the process of answering it but couldn’t remember what the question was. I wondered if I’d answered it wrong and stuffed up the login process.

mark

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Re: mobile account login

Thank you for that information Mark. 

 

Have you been able to try this on different web browsers? Or Devices?

 

Would you also be able to clear the cookies and cache on the web browsers and try this again?

 

^Martin

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Re: mobile account login

Hi Martin,

I tried it on a laptop, chrome and load safari. I’ve just cleared cache and cookies on iPad and iMac and tried. I didn’t get the captcha part this time, both devices showed a sorry we didn’t recognised those details message. Are the green ticks relevant to correct data, or just indicating a filled out field?

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Re: mobile account login

Would you be ale to try and reset your password and try this again?

 

^Martin

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Re: mobile account login

Unfortunately I don’t know what my security question is, so can’t provide the answer

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Re: mobile account login

Hi xs110023,

 

In order for us to do this for you we will need to clear security first.

 

Regards

 

Paul.

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Re: mobile account login

Ok, thanks, does that require me to do something?

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Re: mobile account login

What I will do is private message you so we can look into this further.

 

^Martin