Beth, i ordered a new Phone and then within the 14 days i decided it did not meet my requirements, i arranged to return on the 12th jan and was told i would receive a jiffy bag within 3-5 days and will able to return. I waited and nothing came i then called back after 6-7 days only again to be told the same, again i waited and even said that i would be happy to post my self and pay for postage recorded delivery and i was told it was not possible to do this and i had to wait for a new jiffy bag.
I waited again and nothing came, all this time i was unable to use the phone as i ran the risk of wear and tear and afraid to get it marked, also i was unable to download any apps, make accounts, use the phone as normal knowing it will be returned.
eventually after requesting to speak to a supervisor i refused to wait for another jiffy bag and wait another week, i demanded an alternative, i was then told that they could email me a label which i could print off and post back the phone, something i requested from day 1.
I printed of the label and sent the phone back, since then the phone has been received by Virgin and that matter is closed. Ive now been told that the phone i want is now out of stock due the delays and i have to wait in the queue for a new one which is due in march so now im without a phone for a month and in a much worse situation.
This is unacceptable having been a very loyal virgin mobile and virgin media paying customer for many years, paying over £160.00 per month.
i am not happy with the way this has been handled, without thinking of the customer