leaving virgin media but want to keep mobile

[redwatch]

Moving to hull which  virgin media does not operate in , can i keep my mobile account have 4 for the family and will this change of address affect my bill . thx

[Kain_W]

Hi redwatch,

Thanks for your post and welcome back to the community.

Can I ask is the mobile attached to your Media account?

Has it been advised that our mobile service wouldn't be available there?

Let us know,

[redwatch]

ah bugger if i can not use mobiles there either i will need to cancel them too. what a pity.

[Kain_W]

Apologies for the confusion,

Has our team advised of no phone service being there?

Just from what's been explained there should be a mobile service where you are moving to.

Regards,

[redwatch]

ah my bad . I phone someone and see what i can do thx for the help.

[Kain_W]

No problem at all.

Do pop back up if you have any future queries.

All the best,

[enlli]

Hull is covered by O2 who supply signal to Virgin so there will be no problem using the phone.

It's only the Broadband that's not covered