killed sim card

[adiecrumpton]

ok u killed my sim card a ticket has be issued to the tech team as I have incoming calls and texts but no outbound calls or texts plus no data. but for some reason the call center think its okay for a customer to wait 3 to 5 days for a sim card that they broke and that's with the issue with the account that is right that I pay £120 for account that was in writing for £70 a month then I increased to £94 but so how that works out to £121 if u can work that out ur better at maths then me 

[Natalie_L]

Hi Adiecrumpton, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear of the issues you have been experiencing with the Sim, this is not what we like to hear and appreciate it must be frustrating. 

Due to the nature of your issue, I would like to take a closer look at the account to get a better understanding of what has happened. 

With this in mind, I have popped you over a private message to grab a few more details. This will be available via the purple envelope on the top right of this page. 

Speak soon,