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noeleenmcelroy
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keep getting text to say insert new sim but i haven't received one

sim not received

keep getting text to say insert new sim but i haven't received one

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DJ_Shadow1966
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Re: keep getting text to say insert new sim but i haven't received one

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
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Re: keep getting text to say insert new sim but i haven't received one

Hi noeleenmcelroy,

 

Thanks for posting on our forum page and welcome to the community.

 

I'm sorry to hear you haven't received your replacement SIM. Can you please confirm if the replacement was due to network migration or a faulty SIM?

 

Also, can you please tell us if you have changed addresses since being a Virgin Mobile customer and if so, were you able to update the new address with us or via your online account?

 

Thanks,

 

Beth

 

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