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Royrodgers
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keep dropping calls

have iphone x when using it with virgin sim card it keeps dropping calls randomly ,any one else had this problem if so did you fix it and how , any ideas would be great 

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Martin_N
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Re: keep dropping calls

Hi Royrodgers,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with the call dropping, 

 

Can you confirm if this is happening in one or multiple locations? Have you been able to try the SIM in a different handset?

 

^Martin

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Royrodgers
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Re: keep dropping calls

happens in any location ,sim worked fine in previous phone

 

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Martin_N
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Re: keep dropping calls

Where did you get the iPhone from? 

 

Was this a brand new handset or a pre-owned one?

 

^Martin

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Royrodgers
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Re: keep dropping calls

new phone about 2 years ago
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Martin_N
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Re: keep dropping calls

From what you have advised it does sound like it could be an issue with the handset. 

 

iPhone warranties normally only last 1 month. What I would advise is speaking with Apple so they can look into this. 

 

^Martin 

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