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just signed up

hello can some help me ive signed up with virgin mobile got all my info threw and a coupon for virgin wines and for some strange reason its coming up as a pay as you go sim but the data works for twitter and whats app and messenger so surely if it was a pay as you go sim it wouldn't let me use data ive checked all my apn setting and they are fine signal is fine on the booklet it says it can take up to 10mins to active is it because of the virus had the times changed plus cant get hold of the call centers to due closed 

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