Virgin Media Community

[drljames]

My better half has recently moved from EE to Virgin.

Has had the iphone 12 for a few weeks. 

Often when trying to make a call it wont and a voice will either state no credit or sometimes replies in french/flemish.

She contacted customer support last week who advised to change location from UK to something else.. then back again.

This is only a temporary fix though. Problem still occurs.

Having a quick google, seems this is a known problem. But doesnt seem to have a fix!

Could someone please advise? 

[enlli]

Go to:

Settings -> mobile data -> SIM Applications -> tap "Roaming"  -> tap "Select Mode"

I found "automatic" was selected by default.

Tap manual -> then choose National.

[drljames]

Hi,

i did see this solution and have made the change (so hoping the issue goes away!)