Hi,can someone please help me I bought my first iphone and it's been a complete nightmare! they told me to use my old sim from my old phone but text messages was being sent to my old android phone after I put the sim in to my new iphone 12,how was that even possible? I could send text to certain people but not others,out of frustration I downloaded the esim but now i cant even use imessage,it wont start,but i can still use data and browse the web and use whatsapp etc ,does esim even work on the iphone 12? my old sim stopped working once i activated the esim,should i ask to get a new sim sent out or is my iphone faulty? I only got it last Monday and it's been nothing but trouble,also it takes forever to charge once it reaches 96 percent even though I have a 20w apple charger.
Oh and on my virgin page it says 'oomph sim activated 13th AUG' is that because i downloaded the esim?