A new sim arrived from Virgin but when I put it in it came up as invalid and to unlock. When I went to unlock it wanted a password. So I put the old sim in and it works again. What should I do?
Thanks for your post and welcome to our community.
Very sorry to hear that your phone needs unlocking, I know you'll be keen to do this.
So that we can get the unlocking code I'll need to pop you a personal message and grab some details.
I'll do this now and I look forward to hearing back from you soon.