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ljmacq
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invalid sim card

A new sim arrived from  Virgin but when I put it in it came up as invalid and to unlock. When I went to unlock it wanted a password. So I put the old sim in and it works again. What should I do?             

IMEI 868533001863332

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Emma_C
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Re: invalid sim card

Hi ljmacq, 

Thanks for your post and welcome to our community. 

Very sorry to hear that your phone needs unlocking, I know you'll be keen to do this. 

 

So that we can get the unlocking code I'll need to pop you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon.

 

Emma_C - Forum Team
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