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Jp199
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international tone

Why does my friends keep hearing an international ring tone when calling my virgin mobile and we are all based in the UK.

sak1
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Re: international tone

I’m on Virgin and experiencing the same issue when calling my Mum who’s also on Virgin. But when I try calling her from a phone on a different network it sounds normal. 

Ayisha_B
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Re: international tone

Hi @Jp199,

 

Welcome to our Community Forums and thanks for posting. 

 

That is strange. Can I ask you to check if all your numbers are in the correct format and if date roaming is switched off? 

 

What make and model handset is it?

 

 

Ayisha_B
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Kmac2
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Re: international tone

This has started to happen to contacts who call me too. One of them is on O2 and the other on EE. I checked it by calling from my work mobile (BT) and got the same. It doesn’t happen every time.

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Alex_RM
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Re: international tone

Hi Kmac2,

 

Sorry to hear this is affecting you also.

 

We've raised to the team to look into further and will let you know when we have an update.

 

Alex_Rm

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