Virgin Media Community

[SiobhanT]

my iPhone doesn't receive or send calls/texts so I can't get Apple or VM support. What can I do???

[Vikki_M]

Hi @SiobhanT

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you are having with the phone. 

I have taken a look at things from our side and can see a new SIM card has been ordered for you. 

Please let us know if this resolves the issue once received.