iPhone loses 4 g data all the time and 3G

[JamesH12345]

It’s being going on for too long I’m sick of it now. So my mobile data most of the time won’t operate on 4g. It works intermittently on 3G. I’ve tried all self help. Using iPhone XR and until about 9 months ago I’d say it was okay. 
thanks 

[Ayisha_B · Accepted solution]

Hi JamesH12345,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you are having some issues with your data not working. 

We have some tips here that may help. 

Appreciate you've mentioned that you have gone through self help but wasn't sure what exactly, so can you confirm you've tried these?

[JamesH12345]

No didn’t work 

[Natalie_L]

Thank you for your reply JamesH12345. 

I am sorry to hear the page has not helped. 

In order for us to assist further, can you please let us know what steps you have tried from your side? 

Also, when you have checked the coverage checker, what did it advise please?

Thanks, 

[JamesH12345]

Hiya Nat 

the network coverage says it’s good indoors and outdoors. It clearly isn’t. 
I spend most my time on 3G as that now seems the best reception for me but I lose that all the time. I’ve done everything recommended. 
switched on off reset etc etc 

getting sick of it now 

[Natalie_L]

Thank you for your reply. 

Is this issue happening mainly when you are at home or all over please?

Are you able to try the SIM in a different handset? This will help to determine if the problem is with the SIM or the handset.

Thank you, 

[JamesH12345]

Not sure if it’ll work in my sons iPhone I will give it a try tmro. 
It happens all over however it’s at it worse at my place of work. Coverage shows okay rhat area though 

never had an issue until the contract expired 

thanks 

[Natalie_L]

I see, thank you JamesH12345.

If you are able to test the SIM in the iPhone and let us know how you get on, we would be happy to assist further. 

If you have any issues doing this, not to worry, just pop us over a message 🙂 

Thanks,