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iPhone call breakdown

Hi does anyone else have an issue with calls breaking down to garbled sound  after a minute or so 

This is on an iPhone 11 and an SE

 

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Re: iPhone call breakdown

Thank you for your post Wood84 and welcome to our community.

 

Do you notice the service bars changing when this happens? You can check the coverage in your area here if needed.

 

We also have our phone fix page here that may help.

 

Thank you, Emily.

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Re: iPhone call breakdown

Hi Emily 

The signal is ok when the calls break down and I can use my iPhone 6s in the same location and it never breaks down like the newer phones do ?

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Re: iPhone call breakdown

Thank you for confirming.

 

Did you get the handsets from ourselves? If so, are they insured? If it's working with the SIM in an older handset you have then it would more than likely be the handsets at fault. 

 

Thank you, Emily.

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Re: iPhone call breakdown

Two brand new handsets with the same problem,really 👀

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Re: iPhone call breakdown

If you could please answer the above questions we can then advise further.

 

Thank you, Emily.

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