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iPhone 14 - Wi-Fi calling EE

Bxll
Joining in

on ‎12-10-2022 09:55

Hi

I have a new iPhone 14 pro with EE and moved into a new house with virgin media broadband and tv. 

My Wi-Fi calling is not working and the cellular signal in my house is terrible.

I have checked my phone settings and Wi-Fi calling is enabled but my phone never allows calls through Wi-Fi. when I turn aeroplane mode on, connect to wireless and try to make a call the call fails as no signal. 

see attachments

can you help?

bxll

91C1D639-8554-491B-8A4B-130D6F8EBD8A.png

 even with aeroplane mode off the wificalling doesn’t work

4A8CFB65-840D-4236-A6A6-F3B1E77C20AB.png

See Wi-Fi is turned on

E66AD1AF-8857-462C-A53C-07660AC4BAA6.png

 

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

‎12-10-2022 11:25 - edited ‎12-10-2022 11:27

If you are with EE then you will have to contact them regarding reception. Same with WiFi Calling as they control that.

Virgin use O2 for signal

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

on ‎12-10-2022 11:47

Hey @Bxll,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with WiFi calling, have you contacted EE to check if the WiFi calling feature has been activated from their side?

Regards,

Steven_L

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