Virgin Media Community

[Sparda12345]

Hey, I pre ordered the iPhone 12 pro max which was obviously delayed due to lack of stock - I had delivery date of yesterday but didn’t come and on my orders it still displays “Ordered – Awaiting Stock” 

I had my contract emailed to me as soon as I placed the order and signed it straight away. 

I haven’t received any other communication since then, to those who have ordered the same phone how long after your delivery date did you have to wait to get your phone? 

[RebeccaR]

I am very sorry to say I ordered mine 13:16 on release date 16 minutes after it went live and I still haven’t received mine. They can’t tell me if they have received first batch yet was hung up on twice complaint not dealt with. My virgin tv and broadband are due for renewal this will not be happening if this is the way they deal with customers 

[Sparda12345]

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@RebeccaR wrote:

I am very sorry to say I ordered mine 13:16 on release date 16 minutes after it went live and I still haven’t received mine. They can’t tell me if they have received first batch yet was hung up on twice complaint not dealt with. My virgin tv and broadband are due for renewal this will not be happening if this is the way they deal with customers 

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Any news on yours turning up yet?

[Sparda12345]

Still not heard a single thing.... 

I understand with the current situation there will be delays but come on how about some communication!? 

[Sparda12345]

Over a week now without any form of communication! 

Does it take me to say that this will be the last phone with you as well as my wife’s phone and I’ll be looking to cancel tv/landline/internet and take my money elsewhere to actually get some kind of reply!? 

[Sparda12345]

So phone finally turned up! 

Randomly received a bunch of emails advising that it was all good to go and delivery date of 21st nov (this was 3rd dec) n then it arrived yesterday. 

Happy to finally have the phone, just posting this here to let people know who may still be waiting a rough idea on time to wait. 

Thanks for not helping though 2 weeks ago I posted this and even though I’ve seen the VM team respond to other peoples delayed phone posts advising they will be looked into I got nothing. Not really surprised however, communication is almost none existent across the board it seems. 

[Paul_DN]

Hi Sparda12345,

Thank you for reaching out to us in our community and welcome, I am sorry it has took a while to respond in regards to your order.

I am glad to hear this is now resolved.

Regards

Paul.