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iPhone 12 pro max Order awaiting release

My partner ordered me the iPhone 12 pro max through his virgin media account to get away from 02. We have 3 lines and the pro max will be the fourth for the matter if 30 seconds he was able to login today it showing order waiting to be shipped still. This was suppose to be delivered yesterday and I’m fuming. 1 agent hangs up on me after my partner going through security the other two didn’t have an answer for me. Before you say the order is parked it is not I have had two DD set up on out joint account with the notification showing up on my phone when this was done. So the DDs have been set up but still without a phone 

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Re: iPhone 12 pro max Order awaiting release

Did you e sign the credit contract? The link is in the email they send to you.
Virgin will hold it for 4 days then it will be automatically cancelled.
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Re: iPhone 12 pro max Order awaiting release

Yes this was signed along with DD the DD has been set up as per the bank. I’m ready for loosing it I would not have had this issue with 02 

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