Menu
Reply
_Preecer_
  • 1
  • 0
  • 0
Joining in
241 Views
Message 1 of 6
Flag for a moderator

iPhone 12 contacts not displaying

Hi guys, I’ve only had my device since November, the last few weeks if any of my contacts call or text message, their name doesn’t display, just their number. Pretty annoying when it just shows a mobile number calling.

Strangely if I go in to the recent call logs after the name appears. Any ideas what’s happened or how to rectify? Thanks

Tags (3)
0 Kudos
Reply
Cmccabe1983
  • 28
  • 1
  • 7
On our wavelength
227 Views
Message 2 of 6
Flag for a moderator

Re: iPhone 12 contacts not displaying

Interesting. Mine did this today when connected to the car bluetooth, first time that I've noticed it but the name did display on the car screen and it shows the name in the call log. I would suggest that this is a problem with Apple though rather than VM. 

What version of IOS are you running 

0 Kudos
Reply
ashpole
  • 150
  • 2
  • 18
Up to speed
172 Views
Message 3 of 6
Flag for a moderator

Re: iPhone 12 contacts not displaying

I have the opposite opinion - it’s all with VM. I had the same problem (amongst other things) on an iPhone XR with VM’s Vodafone 5G SIM. The fix was somewhere in the switching region away from UK and then back again, or going into SIM settings and changing the roaming to manual>National. Might also be linked with Dial Assist.
These are ll settings you should not have to play about with, or care about, but I understand VM uses a non-standard SIM.
0 Kudos
Reply
Ayisha_B
  • 681
  • 19
  • 68
Forum Team
Forum Team
153 Views
Message 4 of 6
Flag for a moderator

Re: iPhone 12 contacts not displaying

Hi @_Preecer_

 

Welcome to our Community Forums and thanks for posting.

 

Sorry to hear you are having these issues. I've seen a couple of instances like this on our Forums where users have reported the same and a Factory reset has resolved this. I appreciate this is not ideal, but is it perhaps something you can try?

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
enlli
  • 7.05K
  • 1.11K
  • 1.98K
Very Insightful Person
Very Insightful Person
148 Views
Message 5 of 6
Flag for a moderator

Re: iPhone 12 contacts not displaying

The problem lies with Virgin and their Belgian SIM cards

Try this

Go to:

Settings -> mobile data -> SIM Applications (near bottom) -> tap "Roaming"  -> tap "Select Mode"

I found "automatic" was selected by default.

Tap manual -> then choose National.

After that select any other nation in Dial assist before switching it back to UK 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Ayisha_B
  • 681
  • 19
  • 68
Forum Team
Forum Team
140 Views
Message 6 of 6
Flag for a moderator

Re: iPhone 12 contacts not displaying

Thanks for your input @enlli,

 

@_Preecer_ if you could try this first, that would help with our troubleshooting 🙂

 

Let us know how you get on and we will go from there. 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply