Menu
Reply
Helenb88
  • 5
  • 0
  • 0
Joining in
372 Views
Message 1 of 11
Flag for a moderator

iPhone 12 I now have 5G but can’t make or receive calls

A friend has just managed to get me via what’s app audio call to say my phone isn’t accepting calls say my number is incorrect when I call out my phone just bleeps and cuts off I can make and receive data calls but not normal calls or text messages it’s been like this 2 days now I have noticed tonight I now have 5G which I haven’t had before 

i need my mobile I have no other access to phone need a member of the virgin team to contact me ASAP to sort this as I don’t no how to sort this

0 Kudos
Reply
JitteryPinger
  • 1.69K
  • 187
  • 336
Super solver
369 Views
Message 2 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

Oh dear, have you tried removing your sim turning the phone off.

Then turn the phone on without sim card inserted, connect to WiFi, and then re-insert sim.

Also do you have any other phone available to try the sim in.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
Helenb88
  • 5
  • 0
  • 0
Joining in
365 Views
Message 3 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

Have tried my sim in another phone 

taking sim out and putting it back in again have just done a complete reset of my phone and nothing is making any difference 

0 Kudos
Reply
JitteryPinger
  • 1.69K
  • 187
  • 336
Super solver
360 Views
Message 4 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

Oh dear, quickest way to resolve this is going to be calling in.... I know.

I will see if I can get this flagged as urgent.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
Helenb88
  • 5
  • 0
  • 0
Joining in
356 Views
Message 5 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

The problem I have is I can’t call and I can’t get into store I can’t find a online help tool to contact the support team I really don’t no how to contact the technical team to sort the issue

0 Kudos
Reply
JitteryPinger
  • 1.69K
  • 187
  • 336
Super solver
349 Views
Message 6 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

I've asked for this to be passed to staff asap.

However I can't guarantee then will get to this much quicker than a day or two so best option is to find someone with a phone you can use and call 0345 600 0789

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
enlli
  • 6.5K
  • 1.04K
  • 1.79K
Very Insightful Person
Very Insightful Person
256 Views
Message 7 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

The post has been flagged for escalation 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Emily_G
  • 4.45K
  • 189
  • 255
Forum Team
Forum Team
234 Views
Message 8 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

Thanks for the post Helenb88 and welcome to our community.

 

Have you been in touch with us since your post? 

 

I'll pop you over a private message if this still needs looking into.

 

Thanks, Emily.

0 Kudos
Reply
Helenb88
  • 5
  • 0
  • 0
Joining in
174 Views
Message 9 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

Day 4 without my phone I got told that the issue would be resolved yesterday but I’m still without use of my phone this is getting ridiculous now I no migrations take time but I didn’t ask for the migration to be done now I’m left with a phone I’m unable to use for 4 days now

0 Kudos
Reply
JitteryPinger
  • 1.69K
  • 187
  • 336
Super solver
169 Views
Message 10 of 11
Flag for a moderator

Re: iPhone 12 I now have 5G but can’t make or receive calls

This isn't a typical migration, it shouldn't have gone down for any amount of time, they fluffed something up somewhere, I'm just wondering how many more are affected.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply