Virgin Media Community

[Elliemorrow2]

hi I've tried to order a iPhone 11 contract deal with you but ever time I've put in my details the next page says there's something wrong a member will be in contact soon but no one has can u help me as I really want this phone 

thank you 

christopher

[Melissa_F]

Hi Elliemorrow2,

Thanks for your post.

I'm sorry you've been having problems ordering the iPhone 11 online. I can appreciate the frustration when you're looking forward to a new phone.

Its been a little while since you posted so I'm hoping this has now been resolved?

Let me know, and I'll be happy to help if not.

Thanks

Melissa

[Elliemorrow2]

hi ive just tried again and it is saying sorry it doesnt look like we can go ahead with your order right now

[Melissa_F]

Hi, 

Thanks for getting back to me. 

When do you get this message? After you have put all your details in? Did it complete a credit check at all?

Thanks

Melissa