Hi @Anisahk,
Welcome to the community and thanks for getting in touch with us here on the forums.
I'm sorry to hear of the issues that you're having ordering a new handset, are you a current customer with us or a new customer hoping to take a deal out for the first time?
Have you had any progress since you posted on Saturday? If not, please don't worry, we can look into this further for you, if you're still having issues.
Regards,
Steven_L