Thank you for your post Laurenm_hughes and welcome to our community.
Apologies you haven't received your order, what was the most recent contact you had in regards to this order? Do you have the confirmation email with the order or tracking number?
Can we also please confirm when you placed the order with us? If this was with the Black Friday sales we do try our best to keep to these delivery dates, however, due to the high amount of orders there may be some delays.