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iPhone 11 Black 128GB: Order - Out of Stock

Hi,

I ordered a new iPhone 11 online via your website back on 30/12/2019. I was a little suspicious why the estimated delivery time was so far in the future and have heard nothing since placing the original order. I've signed in today to discover the status is Ordered - Awaiting Stock.

I am supposed to be receiving my new phone on 13/01/2020 but this is looking increasingly unlikely. I am also not able to provide a PAC code to transfer over my number at this time.

As I have set up the direct debit and signed the credit agreement I am concerned I will be charged from this date but won't even have a phone. I am tempted to cancel the whole contract and go elsewhere.

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Re: iPhone 11 Black 128GB: Order - Out of Stock

I've just rung your customer services to be told you have no record of my order despite giving the order number, mobile number, credit agreement number, name, email address, postcode!

I am cancelling my direct debit authority with the bank as it sounds like my phone will never arrive. Awful.

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Re: iPhone 11 Black 128GB: Order - Out of Stock

Hi TakeawayBear,

 

Thank you for your post & welcome to your community.

 

I'm sorry to hear about what has happened concerning your Mobile order.

 

What I will do is private message you to see if we can help.

 

^Martin

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