Virgin Media Community

[WillyD]

Hi all, I've just received a new Virgin sim on a separate number for my iPad Air 1st gen and it's recognising the network and 3G but it's not connecting to the internet, roaming is on etc but comes up with an error message saying you are not connected to the Internet. Please help and many thanks in advance!

[Martin_N]

Hi WillyD,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about this. I will private message you so we can look into this. 

^Martin