Possibly .. I would advise keep trying or just leave it on activation ! I tried everything when it was not work for me ! I even tried different Iphone with my SIM card - it didn’t work at that time !!!
My I have the same problem. I did call many times to virgin and apple and ... nothing help . The guy from apple connect to my iphone hi set up my iphone and still not solved .... Hi told me virgin foult ..