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karlos42
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Message 21 of 52
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Re: iMessage won’t activate

I have the same issue on a refurb Iphone 6s. Sim was transferred from an Iphone 5C (which worked). Following the Apple suport pages has not resolved it.  I have found that if you disconnect from a wi-fi route and try and use the cellular data to register iMessage or Facetime, it reports that the mobile data is not available... which has far as I can tell it is wrong ( as it browses web and receives emails. All the mobile data options are turned on against all the apps.

I also have a work Vodaphone sim, put that in and it initialised in seconds.  Back with the VM sim and it fails.

I have had several "chats" with VM customer service and am now being sent out a new sim:- will let you know.

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MattHousley
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Message 22 of 52
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Re: iMessage won’t activate

New SIM rectified the issue for me.

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Mumof3
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Message 23 of 52
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Re: iMessage won’t activate

That’s interesting. I guess I will need to give Virgin a ring and get one sent out. Thank you for letting us know. 

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Mumof3
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Message 24 of 52
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Re: iMessage won’t activate

My iMessages have suddenly activated! No idea why. I hope everyone else’s issues have been resolved too.

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Aznerak
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Message 25 of 52
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Re: iMessage won’t activate

Mine too. Fingers crossed whatever caused the problem has been rectified and it’s a permanent fix!

thank goodness!!

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Tudor
Hero
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Message 26 of 52
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Re: iMessage won’t activate

My iMessage is back, looks like the EE/VM problem has been fixed.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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teabag
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Message 27 of 52
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Re: iMessage won’t activate

Oh dear!!!

Looks like it was Apple that messed up 😞

https://community.plus.net/t5/Mobile/iMessage-not-working/m-p/1516716/highlight/true#M821

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Community Manager (Retired) James_W
Community Manager (Retired)
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Message 28 of 52
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Re: iMessage won’t activate

Hi

Apologies for the delay. 

There was an issue with our network partners which has been resolved.

If you are still seeing this issue then we will need to investigate.
Our partners continue to monitor though.

James


New around here? To find out more about the Community check out our Getting Started guide


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Malpotrav1
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Message 29 of 52
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Re: iMessage won’t activate

I swap my sim few days ago and now my iMessages are not activating. I tried everything possible. I swap the sim one more time. 2 sims from past one week. Called Apple Support as well. Still not working. Is there anyone else facing the same issue ?

Virgin Technical Support Team - Do you have any solution ? Can someone help ? 

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Forum Team
Forum Team
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Message 30 of 52
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Re: iMessage won’t activate

Hi Malpotrav1, 

Thanks for your post and welcome to our community. 

It's disappointing to hear that iMessage won't work since getting a new SIM, I can appreciate you're keen to get this sorted. 

Could you advise what you've already tried for me? 

You can send me this via a personal message as I'll need to look into this further for you. 

Emma_C - Forum Team
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