Virgin Media Community

[Peebo]

New iPhone 12 which I'm unable to activate iMessage and Facetime keep on getting an error occurred during activation.

The number changed in the phone menu a few weeks ago now and iMessage has been working with the email from iCloud.

When clicking the phone number the error message just pops up in a constant loop.

I have signed out of iCloud, Disabled iMessage and Facetime, reset all settings rebooted, signed back in and its still the same. I have done all combinations of this process as I've seen online, including just resetting network settings and rebooting etc but nothing works.

Software is up to date etc. Is there anything you can do to help?

[Jodi_S]

Hi Peebo, 

Thanks for posting on our community forums. Sorry to hear that you're experiencing issues with iMessages and facetime o your new iPhone12. 

As you have already tried several different options without success, we have a link here https://support.apple.com/en-us/HT201422 which may offer further help and advice with this matter. 

Please check the link above and come back to us if further help is required.

Kind regards Jodi.