Virgin Media Community

[ralucanemes]

I need proof of usage and barrier for my insurance provider, and you wont supply me one, if you cant supply this then I need a letter or an email from you confirming that you dont supply proof of usage and barrier!!!

[BenMcr]

Virgin Mobile only supply proof of purchase for devices bought directly from them

https://www.virginmedia.com/help/virgin-mobile-proof-of-purchase

Insurers should know this as it's never been any different - Virgin Mobile have never offered proof of usage or blacklisting.

[ralucanemes]

Hi,

Thanks for your reply, my insurer does not accept proof of purchase and in case you cant provide proof of usage and barring then they asked me for a refusal letter in which you confirm that you do not provide these two documents. 

Why did is not possible from Virgin?

Thanks

Raluca

[Ayisha_B]

Hi Raluca, 

We do apologise that we can not provide what has been requested by your insurer. I can appreciate this is not ideal and I am really sorry for any inconvenience caused. 

Regards 

[enlli]

@ralucanemes I suggest you screenshot this thread including the post from @Ayisha_B and send it to your insurer.

[ralucanemes]

Hi, 

I will, not sure if will be any good.

They need a letter of refusal l dont understand why this is such a big deal.

[BenMcr]

You could flip that around, although the outcome is the same unfortunately.

Virgin Media only send out Proof of Purchase letters for devices they sell, I don't know it's such a big deal for your insurance company to accept that.

[Ayisha_B]

Hi ralucanemes,

I have confirmed this with my manager and unfortunately other than offer a proof of purchase letter, there is not much else we can do. 

Let us know if you would like for this to be sent.

Regards