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Philj59
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how to get the back off Virgin Media 595 phone

Hi,

How do I get the back off my VM 595 mobile phone?

I need to put the new SIM card in.

The animation on the help pages shows from which side it should open but not the release mechanism.  I can't find any release mechanism or any point on the case that has any give in it at all.

Thanks,

Phil

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John_GS
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Re: how to get the back off Virgin Media 595 phone

Good morning Phil

 

Sorry for the delayed reply. Have you managed to sort this out since posting? Let me know if you need further assistance

 

Kind regards,

John_GS
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Philj59
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Re: how to get the back off Virgin Media 595 phone

Hi John,

The back is still firmly on.

I still haven't found any kind of release mechanism.

If I didn't know the back was supposed to come off I'd assume that it wasn't.

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John_GS
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Re: how to get the back off Virgin Media 595 phone

Hi, found this;

You have to remove the protecting case and then, push the dent at the bottom right of the phone?


Kind regards,

John_GS
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Philj59
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Re: how to get the back off Virgin Media 595 phone

Hi John,

Thanks for the reply.

I don't think there is a protecting case.  I can't get anything to move or give in any direction anywhere on the outside of the phone to get anything to come off.

The only feature that looks like it might be trying to indicate something is a small indented triangle in the top left corner (if the screen is at the top and the keys at the bottom) on the back next to the camera lens.  There is no give at all when pressing straight down on this.  Neither is there any give pushing sideways, or downwards and sideways, in any of the three directions the corners of the triangle are pointing at.

Just to clarify - this is the phone we're talking about.

.https://devicesupport.virginmedia.com/customer/device/Virgin/VirginMedia595/#l=vmcust&lHsim=vmcust&d... 

Thanks and regards,

Phil

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John_GS
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Re: how to get the back off Virgin Media 595 phone

Glad to hear all sorted, Phil.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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