how to change new virgin phone to current virgin number

[cathycake]

Hi, Just bought a new virgin phone (online for the first time as our local shop has closed) I need to know how to use my current number (I know I can just put in my current sim card) but I don't want to be charged for a new number and my current number as well.

[Ayisha_B]

Hi @cathycake,

Welcome to our Community Forums and thanks for posting.

I will need to access the account to check if this is possible so will pop you a PM now and we'll go from there.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page. 

[Ayisha_B]

Thanks for coming back to me via PM @cathycake

I am glad to hear you are in contact with our team who are getting this sorted for you 🙂

Let us know if you have any issues.