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how do you speak to someone

How do I speak to a person at Virgin, I've been trying to cancel a virgin sim only contract which I haven't used for months, the customer service number saying it will send a link to my phone, does not send a link to my phone and the web chat operator says that he is not able to cancel it!!!!!!!!!!!   so frustrating - they just keep charging me for the contract.  The online support is useless and doesn't explain how you can actually cancel the contract online.

The only way you can do it is by speaking to someone and there is no way of doing this!

HHHHHEEEELLLLPPPPPPPPPPPPPPPPPPPPPPPPPPPP

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Re: how do you speak to someone

If you're desperate to speak to someone and can't get through on the Virgin Mobile number, go through the Virgin Media customer service and get them to transfer you

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Re: how do you speak to someone

thanks I will try that 

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Re: how do you speak to someone

that's not working either because I don't have a broadband account!  So frustrating

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