On the forums/community the aim here is to help with problems and issues customers are faced with. We are unable to give the best advice or a offer to help if we don't have the information. I appreciate you are having this issue but as @DJ_Shadow1966 has related to, what is it you are trying to do or at what point are you getting this message?
If you could expand, we would love to help.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk