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pinkjj27
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help needed about to be cut off

 

Can anyone help me I just got a letter from virgin saying my sim will be cut off in 7 days but the latter was dated last week. i havent had any letters and due to be very ill and losing my job i havent seen this on the news or anything. I am having cancer treatment and cant loss my mobile as i am already isolated

I have tweet no respond I have tried to use the website helpline it doesn’t work and have been cut off of every call I make.

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DJ_Shadow1966
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Message 2 of 16
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Re: help needed about to be cut off

Hello

II will get this escalated to the VM forum team for you, somebody will be  along to resolve this.

Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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pinkjj27
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Message 3 of 16
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Re: help needed about to be cut off

thank you

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Beth_G
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Message 4 of 16
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Re: help needed about to be cut off

Hi pinkjj27,

 

Thanks for your post and welcome to the community.

 

I'm really sorry for any stress and worry this may have caused you, I can appreciate the importance of having a reliable and active mobile service during this time. I will pop you over a private message so I can look into this for you. You can find my message over at the purple envelope.

 

Kind regards,

 

Beth

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pinkjj27
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Message 5 of 16
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Re: help needed about to be cut off

thanks the message wont open 

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Gareth_L
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Message 6 of 16
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Re: help needed about to be cut off

Hi pinkjj27

Do you get any error message at all?

What device are you trying to open the message on?

Gareth_L

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pinkjj27
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Message 7 of 16
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Re: help needed about to be cut off

on a lap top cant open on my phone or table either 

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Gareth_L
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Message 8 of 16
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Re: help needed about to be cut off

Hi pinkjj27

Can you please send us a screen shot of the error

Gareth_L

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pinkjj27
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Message 9 of 16
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Re: help needed about to be cut off

sorry what error? There is no error code the envelope just will not open.  it just wont open

I can’t do a screen shot on my laptop and my phone sim was just deactivated I am now with no mobile phone.

 I have been trying to sort this all day.

I have had no response on twitter

I have been cut off on every call I have made and I was told that because of corvid 19 they only dealing with  vulnerable cases and I am not considered to be vulnerable.

I don’t want be seen  as vulnerable  but I am having cancer treatment and have no way at all of contacting anyone.  I lost my job and have no money but will have to try and buy a pay as you go sim but I am sure virgin will keep billing me. I just give up feel let down by virgin not only have they never informed me of this they didnt bother to send me out a sim.

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Alex_RM
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Message 10 of 16
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Re: help needed about to be cut off

Hi pinkjj27,

 

I can see my colleague Beth has sent you a private message, have you received this?

 

Alex_Rm

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