hacked phone

[debs54]

My phone was hacked when we arrived at Newark NJ airport. I now find all my Internet credits have been used by someone. As a result, it looks like my account has been closed, as I did not make an additional payment. I can't even phone the help number. Any advice?

[Paulina_Z]

Hi @debs54,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your Mobile phone while abroad and that you believe that your phone was hacked! 

We take these issues very seriously and will be more than happy to investigate this issue further for you. You can read more about how we handle these issues on our Fraud and Security page for more information.

I will send you a Private Message so confirm a few details, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[debs54]

Thanks, Paulina, we managed to get through, all sorted out now!

[Kain_W]

Brilliant, thanks for the update debs54,

I'm glad that is now sorted for you!

If you do have any questions in the future then be sure to pop back up and we'll advise further.

Take care,