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got a text saying I've hit my spending cap

Cant see how as I am using wifi 99.9% of the time. As I have been in isolation since March, I dont understand how?

Cant see where on my current usage, as I dont seem to be able to see anything other than my last bill.

Mobile data switched off, I only google stuff and whatsapp and text a very few people who are not on whatsapp.

I have 1GB of data, am using an iphone 5

 

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Message 2 of 11
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Re: got a text saying I've hit my spending cap

The settings on your iPhone will show you how you managed to use your spending cap

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Message 3 of 11
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Re: got a text saying I've hit my spending cap

Thank you for your quick reply
How, where?
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Message 4 of 11
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Re: got a text saying I've hit my spending cap

I don't have an iPhone personally but I know you can check your data usage:

 

To see how much cellular data you've used, go to Settings > Cellular or Settings > Mobile Data.

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Message 5 of 11
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Re: got a text saying I've hit my spending cap

mobile data is switched off, has been for a while.
I switched off background refresh of the apps, not that i know what im doing!
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Message 6 of 11
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Re: got a text saying I've hit my spending cap

Is this when you call a particular number or all numbers

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Message 7 of 11
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Re: got a text saying I've hit my spending cap

Thank you for your reply.
This happened on Sunday last week so not sure, I had this issue earlier in the year and turned to the forum for help. So far mobile data off, wifi assist off, I have just turned off app background refresh. I use whatsapp most of the time for messaging, I'm self isolating since March, so no need to use mobile anything. Only thing i've not turned off is the phone. Now that would sort the problem out!
Why do you ask?
Just checked and I did try and text to a five figure number which didn't send. Looking at it, it was shortly after i had the text saying I'd hit the spending cap.Even without that tho where am I using up 1gb data? i don't stream stuff or whatever it's called. I use wifi 99.9% of the time, so doesn't make sense.
It's been suggested I just change provider. I cant see what my usage is cause presumably it's because my bill is about due. Can only access last months.
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Message 8 of 11
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Re: got a text saying I've hit my spending cap

Also just remembered, virginmobile very kindly gave us an extra 10gb per month for the past couple of months. So that would mean I would have used 11gb in three weeks. NOT possible!
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Message 9 of 11
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Re: got a text saying I've hit my spending cap

Have a look at recent usage on your online account. It should itemise at the bottom of the page what you have used in and out of plan.

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Message 10 of 11
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Re: got a text saying I've hit my spending cap

If you have passed your refresh date but not got the latest bill yet I seem to remember some thumb twiddling being necessary.

Don't fixate just on data as the spending cap relates to any charges.

If your spending cap is set to £0 then any attempt at a chargeable action should result in a notice.

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