Menu
Reply
4436_shak
  • 1
  • 0
  • 0
Joining in
259 Views
Message 1 of 3
Flag for a moderator

fraudulent mobile contract setup

Someone applied for a phone in my name from virgin. I was only aware when I started receiving letters from virgin. I have called them constantly and told them numerous times but they have still not yet resolved the issue. This has affected my credit rating as every month, it is a default payment. 

I have contacted virgin several times and they have advised me that the fraud team will contact me but i have had no response. and a . It has been months and no one has contacted me. I have contacted a solicitor to take action against Virgin as this is affecting my credit rating. Can someone please advise before i take this further!!

0 Kudos
Reply
Emma_C
  • 8.28K
  • 511
  • 559
Forum Team
Forum Team
201 Views
Message 2 of 3
Flag for a moderator

Re: fraudulent mobile contract setup

Hi 443_shak, 

Thanks for your post and welcome to our community. 

I'm very sorry to hear that this has happened and I can fully appreciate the upset and concern this has caused you. 

We certainly need to take a closer look so I'm going to pop you a personal message and we'll discuss things from there. 

I look forward to hearing from you soon. 

 

Emma_C - Forum Team
0 Kudos
Reply
Saloodada
  • 5
  • 0
  • 0
Joining in
95 Views
Message 3 of 3
Flag for a moderator

Re: fraudulent mobile contract setup

Hi 4436_shak

was this ever resolved?

SI

0 Kudos
Reply