I sent a complaint and recieved nothing but any empty email with the words "education given" I have no idea what that means. It certainly is no resolution to the complaint, and makes no sense. Perhaps you can translate this for me, as it is obviously some code used internally and no-one outside has any knowledge of.
Thanks for the post Phillbob and welcome to our community.
We can see some were closed due to being duplicates of the original complaint you raised.
The original complaint remains open.
As it's in relation to a package change we're not able to deal with these over the forum so if in the meantime you'd like to speak regarding this you can contact on 150/0345 454 1111 or the complaints team will be in touch.