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early upgrade

I spoke to someone yesterday on the chat about upgrading early and paying the early termination fee. The upgrade went through and he said he would transfer me to another team that would deal with me paying off the remainder. This never happened, I never got to speak to anyone and now I can't find anything on the website about doing this. Can anyone help please? Who do I call?

Thanks in advance.

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Re: early upgrade

Hi KatCo, 

Really sorry there's been an issue speaking to the team about upgrading early, this ins't good. 

I can appreciate you posted this on Wednesday and we have been very busy. 

Have you been able to get this sorted with the team since? 

Let us know how you're getting on with things. 

Thanks. 

Emma_C - Forum Team
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