on 07-10-2022 11:50
I'm getting messages from virgin media this week about upgrading (mandatory) to an eSim.
Ok, but I already have one.
It would be absolutely daft of them to ask me to migrate to an eSim if I already have one, however, I won't assume.
Having called the service center it seems that I must delete my current eSim and install this new eSIM
So far, we'll see!
I'll leave this here as I think the question is valid for other customers.
on 07-10-2022 12:02
Well I have "upgraded", and restarted my phone, activated the eSIM and at the moment I have no phone service
Let's see how this goes!
on 07-10-2022 12:17
activating the eSIM On device and plan page on my online account
An important step! might have to wait for 24 hours now....
on 07-10-2022 12:38
on 07-10-2022 16:13
Hello MattD101,
Thanks for your posts and Welcome to our Community.
Sorry to hear the issues you have had with the upgrade to Esim.
Good news to hear its all okay now.
Gareth_L
on 07-10-2022 18:51
Hi all,
I too received the message via text today to advise me to upgrade my existing e-sim. So I logged in via the virgin media mobile page, followed the instructions to download via QR code and since doing so I have no mobile service at all. It has been about 12 hours now.
I have called customer service only to be told they don't do e-sims anymore apparently and they would have to send me a physical sim even though I never had one to start with. This would mean 5 days or more with no phone.
Please help!
on 07-10-2022 19:01
Hello gooding5,
Thank you for bringing this to our attention.
Sorry as well for the issues you are having with no network.
As you have already been in touch with our customer service team and had a sim sent out.
There is not much else we can do as it is down to Royal Mail to deliver the Sim.
Sorry.
Gareth_L
07-10-2022 19:08 - edited 07-10-2022 19:13
I don't want to wait 5 days for a sim .I was all ok on my e sim.
So there is an issue with esim and your advising not to upgrade . Please can you put this helpful info on front page .
Thanks
on 07-10-2022 19:14
Hi gooding5,
07-10-2022 19:23 - edited 07-10-2022 19:23
Hi Gareth
Thanks for your blank reply. Has your Esim stopped working also ??
Dont worry you will get a new one sent to you in five days !
Not good enough is it !