I'm getting messages from virgin media this week about upgrading (mandatory) to an eSim.
Ok, but I already have one.
It would be absolutely daft of them to ask me to migrate to an eSim if I already have one, however, I won't assume.
Having called the service center it seems that I must delete my current eSim and install this new eSIM
So far, we'll see!
I'll leave this here as I think the question is valid for other customers.
I too received the message via text today to advise me to upgrade my existing e-sim. So I logged in via the virgin media mobile page, followed the instructions to download via QR code and since doing so I have no mobile service at all. It has been about 12 hours now.
I have called customer service only to be told they don't do e-sims anymore apparently and they would have to send me a physical sim even though I never had one to start with. This would mean 5 days or more with no phone.
Thank you for bringing this to our attention.
Sorry as well for the issues you are having with no network.
As you have already been in touch with our customer service team and had a sim sent out.
There is not much else we can do as it is down to Royal Mail to deliver the Sim.