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does 789 number reach a person

I've been cut off and can't reach customer service with my phone as the only number I'm allowed is the 789 number. Can anyone tell me if you can reach a person on the through any of the options in 789? Otherwise I have no way to contact them.

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Re: does 789 number reach a person

Only hoping that it is picked up on here, as obviously you can't use the text service.

0345 6000 789 if you have to ring from a none Virgin phone

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Re: does 789 number reach a person

yes you do eventually, choose the final option (press 5?) then listen and ignore the message about using the text service and only then the overseas call centre should answer. The service is still far from reliable though as 5 hours ago I was promised a call-back within 2 hours which never happened.

 

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Re: does 789 number reach a person

Hi ALien44, 

 

Thank you for your post and welcome to the forums. 

 

I apologise for the delay in response, and also for the issue you've experienced. Can you let me know how things are, or if you have spoken to someone since your post? 

 

Cheers. 

Ryan_N - Forum Team
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