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mictik
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damaged simcard

Does anyone know how to get in touch with Virgin? My simcard is damaged and I need a replacement, but, unfortunately all my info is in my phone, which doesn't work at the moment.

This is driving me nuts, as I am now back in lockdown and in the high risk bracket, living alone and without my mobile!!!

ANYONE know how to contact virgin media via email??

Thanks.

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enlli
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Re: damaged simcard

There is no email address.

Do you have a landline 0345 6000 789

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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mictik
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Re: damaged simcard

Thanks for that, unfortunately I've tried that number and since my landline phone is analogue, (finger in the hole, round dial), it is no good when the recorded message says, 'please press 1', or, 'please press 2', etc, etc; That's the problem I'm having, but thank you anyway.

Best regards; 

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enlli
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Re: damaged simcard

I've passed a message to the support team

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Emma_C
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Re: damaged simcard

Hi Mictik, 

Thanks for your post and welcome to our community. 

I am really sorry that your SIM isn't working and you're having trouble getting a new one. 

I would love to help send a new one, to do this I'll just need to send you a personal message and grab some details. 

I'll do this now and we'll take it from there. 

Emma_C - Forum Team
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