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Anonymous
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credit on my PAYG mobile reducing without using phone

Recently changed from simple Doro phone to MotoG power smart phone maintaining PAYG status where I top up when necessary. Started with £15 credit and about 3 weeks later only have £3 left even though I've hardly used the phone. Have switched mobile data off though it mysteriosly switches itself back on again sometimes. Nobody seems able to help me so I am searching for answers.

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enlli
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Very Insightful Person
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Re: credit on my PAYG mobile reducing without using phone

You need to get Virgin to turn off mobile data on your account. That will stop any data leaks

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Anonymous
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Re: credit on my PAYG mobile reducing without using phone

Thank you for your speedy response. I will contact virgin and ask if they can do that.

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