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pat2439
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credit disappearance

i topped up by £20 a week ago giving me 28 pounds credit. i've made 4 national calls and its now all gone. i don't understand it. the phone is not a smart phone and doesn't have any data functions. whats happened??

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Corey_C
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Re: credit disappearance

Hi pat2439,

 

Thanks for your post and welcome to the community forums. You ca check your credit usage from your online account virg.in/youracc  Depending on the type of your mobile phone, it may be accessing the internet in the background which will be using up your credit. You can also find out more here https://www.virginmedia.com/help/virgin-mobile-check-allowances

 

Cheers,

Corey C

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