I don’t know if this would be any help to me, but the customer service over the phone has been absolutely shocking! I keep getting a letter saying I own money for a final bill for a “contract buy out charge”. The contract was cancelled well within 14 days, when cancelling I asked for a confirmation to be sent, nothing was sent out via post or email. So the lack of understanding is atrocious! And every time I ring to speak to someone over the phone, I keep getting told that the password is the only way to access the account! I’ve spent over an hour trying to get through to someone and when I did, it was a record on repeat “sorry without a password I cannot help”! For “Annie” if that’s her real name to hang up on me!
If I don’t have the password, how can you not have a system that allows you to get in by asking another question?
I’ve tried so many times to call and resolve the issue, but the customer service has become the worst I have ever come across.
How do I go about resolving this issue of a bill I don’t know anything about!
Any help or guidance would be very much appreciated.
Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you have received a bill after cancelling within the 14 days. I'll send you a PM shortly to get your account details.