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Damage1_1
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contact Virgin Media

why is it so difficult to actually speak to a person on the phone?

all i get is fobbed off to FAQ on the web page [that i have poured over for ages already].

How can i speak to a customer service adviser about my mobile plan that was supposed to have been changed a few months back but is still being billed as the old plan?

do I just stop paying and cancel the account and sign up with a new service provider?

Can someone advise please?

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Emma_C
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Re: contact Virgin Media

Hi Damage1_1, 

Thanks for your post and welcome to our community. 

Really sorry to hear that you've been having some trouble sorting out the plan on your account and speaking to the team, this ins't good. 

We can certainly help with it from here, to do this though I'll need to pop you a message and grab some details. 

I'll do this now and we can get the ball rolling. 

Emma_C - Forum Team
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