connection to mobile app

[Sally57]

I have lost my connection to the the virgin mobile app. I have deleted the app and reloaded it, turned off wifi and back on again but still getting a message "We can't identify you". I can open the media app but not the mobile and it was fine until today. 

[Kath_F]

Hi Sally57, 

Thanks for your post and apologies to hear that you are having an issue with connecting to the Mobile app. 

Are you an existing Virgin Media customer as well as a Mobile customer? If so, both Mobile and Media can be accessed through the same app now. 

Let us know how you get on. 

Thanks,