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neilcam1963
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complaint

I received a letter from Virgin mobile telling me I had purchased a mobile phone package on !3th March. I did not receive this letter until I returned from my holiday on the 18th of the same month. I then tried to contact virgin media on every single communication device they allow to inform them that I did not want or purchase a contract and cancel immediately. I did get a letter saying my contract has been cancelled. Since then I have received 3 written requests for payment, with the last one saying Virgin media would seek compensation through the courts.

I have since then tried every means I can think of to find someone who can help find a solution. I have even written. To date i have had no response.

Can anyone suggest anything to help me actually get through to a human being to sort this mess out?

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Melissa_F
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Re: complaint

Hi neilcam1963,

 

Thanks for your post and welcome to the community.

 

I'm sorry you've had a communication about a phone package that you haven't requested. I can appreciate you'd like to get this sorted out as soon as possible.

 

I'd need to take some details from you so I can help you.

 

I'll pop you a private message now.

 

Thanks

 

Melissa

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