Menu
Reply
Markburlton
  • 1
  • 0
  • 0
Just joined
78 Views
Message 1 of 2
Flag for a moderator

change email address

the email address you have on file for my daughter's mobile is no longer valid. How do I change it? Obviously I cannot receive any emails sent to the old address

0 Kudos
Reply
Beth_G
  • 3.09K
  • 195
  • 301
Forum Team
Forum Team
31 Views
Message 2 of 2
Flag for a moderator

Re: change email address

Hi Markburlton,

 

I can see this is your first post, so a very warm welcome to the community goes out to you.

 

I just want to ensure that you're referring to the contact email address we have on our systems, rather than the email username/contact email for your online mobile account? As the two are not linked in any way. 

 

If you are referring to the contact email address we have on our end, can you please confirm whether the mobile account is in under your daughter's name? If so, she would need to contact us directly so we can update her contact details for her as we cannot do this without account holder permission. If the account is under your name, I'll be more than happy to pop you over a private message and get that updated for you.

 

Kind regards,

 

Beth

 

 

0 Kudos
Reply