Virgin Media Community

[averageweak]

I just got a new cell phone and changed my plan I cannot make phone calls. I can send and revive text and surf the net and take pictures and send them but I cannot make outgoing calls??

[Zoie_P]

Hi average weak, 

Thank you for your post and welcome to our forums 🙂 

I am so sorry to hear you are having issues with your phone, does your SIM work in a different handset?
Zoie

[averageweak]

yes it works on my old phone 🙂

[Zoie_P]

Thank you for checking, it seems it could be the handset. What model is your new phone? Where did you purchase it from?

ZOie