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cannot make a call with new sim

Just installed my new sim and can receive calls but if I make a call the the phone I have called does not ring but the time on my phone runs as if a call is being made...any help please?

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Re: cannot make a call with new sim

Just learned that if the sim is not installed within 30 days it will not work, i think I am over the 30 days..so what now?

any help greatly appreciated because it's impossible to get any help from Virgin

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